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GENERAL TERMS AND CONDITIONS OF SALE
Emanuele Pantanella Design

The following General Terms and Conditions of Sale (hereinafter, the “Terms of Sale”) govern the offer and sale of Emanuele Pantanella Design products (hereinafter, the “Products” or the “Product”), concluded remotely on our website www.emanuelepantanelladesign.com (hereinafter, the “Site”). Please read these Terms of Sale carefully before ordering any Products on the Website. 

The seller of the Products is Iulia Domna S.r.l. (hereinafter, “Iulia Domna” or the “Seller” or “We”), with registered office in Via della Vetrina 4, 00186 - Rome, VAT number 10171851008.

  1. SUBJECT MATTER
  2. The distance selling service governed by these Terms of Sale is reserved exclusively for consumers who purchase Products for personal use (hereinafter, the “Customers” or the “Customer”). For the purposes of these Terms of Sale, Customer means any individual of legal age who acts for purposes not related to their commercial, entrepreneurial, craft or professional activity. 
  3. These Terms of Sale are published on the Website in order to allow the Customer to review them, as well as to store and reproduce them. 
  4. The languages available for the conclusion of the sales contract are: Italian and English. 
  5. These Terms of Sale do not govern the provision of services or the sale of Products by third parties to whom the Customer may be directed through the Website by means of links, banners or other hyperlinks. Before placing orders with, or purchasing Products and services from, such third parties, the Customer is advised to review the relevant terms and conditions, as the Seller shall under no circumstances be held liable for the provision of services and/or products by third parties or for the execution of transactions between Website users and such third parties. 

2. PURCHASE PROCEDURE

  1. The display of the Products on the Website constitutes an invitation to make an offer to purchase them.
  2. To place an order for the purchase of one or more Products on the Website (the “Order”), the Customer must: (i) select one or more Products offered for sale on the Website, (iii) add the selected Products to the “Shopping Cart”, (iii) enter all the required information (personal details, delivery address, delivery method and payment details), (iv) confirm the Order at the end of the checkout page.
  3. The transmission of the Order by sending the order form and confirmation via the checkout page constitutes a purchase proposal, binding on the Customer, without prejudice to the right of withdrawal governed by Article 6 below. The transmission of the order proposal by the Customer entails the latter’s obligation to pay the price of the Products.
  4. Before sending the Order, the Customer is required to check the accuracy of the contents via the shopping cart and the completed order form, correcting any errors. The Customer will no longer be able to modify the Order once it has been sent. 
  5. Before sending the Order and in order to proceed with the Order itself, the Customer must carefully read and accept these Terms of Sale. 
  6. Once the Order has been received and processed by the Seller, the Customer will receive an e-mail confirming receipt of the Order/purchase proposal, containing a summary of the information relating to the Order (Terms of Sale, main characteristics of the Products, detailed price information, payment terms, returns policy and shipping costs). This e-mail shall not be construed as acceptance of the Order; acceptance and conclusion of the contract are governed by Article 2.10 below. 
  7. The amount due for the purchase of the Products will be charged when the Order is sent. 
  8. The contract between the Seller and the Customer shall be deemed concluded when the Customer receives the e-mail confirming acceptance of the Order by the Seller. The confirmation e-mail will contain confirmation and a summary of the terms and conditions of purchase, including, inter alia: description of the Product, total price, shipping costs, and how to exercise the right of withdrawal. 
  9. The Seller reserves the right to refuse the Customer’s Order, in whole or in part, in the event of: 
  10. unavailability of the Products;
  11. existence of a legal dispute between the Seller and the Customer relating to a previous order; 
  12. the Customer has previously violated the Terms of Sale or failed to fulfil their obligations; 
  13. it has emerged that the Customer is purchasing the Products for the purpose of reselling or transferring them for commercial or professional purposes;
  14. the Customer has been involved in or is suspected of illegal or fraudulent activities.
  15. It is understood that if the Seller cancels an Order for which payment has already been charged, the relevant amount will be automatically refunded. 

3. PRODUCT DESCRIPTION, PRICES

  1. Only products bearing the ‘Emanuele Pantanella Design’ brand are offered for sale on the Website. The Products are sold through the Website exclusively by the Seller and under no circumstances may Products offered by parties other than the Seller be purchased on the Website.
  2. The Seller does not sell used, irregular or inferior quality Products compared to the corresponding market standards. In the event of conformity defects, the Customer may enforce the legal warranty pursuant to Article 7 of these Terms of Sale.
  3. Information about the Products and their prices is provided on the Website, on the description page for each Product. The graphic representation of the Products displayed on the Website may differ from reality; the Customer should therefore rely exclusively on the description of the Product and its characteristics as shown on the Website. In fact, the colors of the wood and leather may appear slightly different from the digital images. 
  4. All products are handmade from wood and natural leather; therefore, any variations are to be considered intrinsic to the craftsmanship process and not defects that can be classified as non-conformities. 
  5. The products made of leather may lose color or develop a patina over time. Any variations in the Product over time are to be considered intrinsic to the craftsmanship of the Product purchased, and not as defects of conformity. 
  6. We will make every reasonable effort to ensure that the prices and other information about the Products on the Website are accurate and up to date. However, the inclusion of a Product on the Website does not guarantee that it will be available at the time the Customer wishes to confirm an Order to purchase it. Consequently, if one or more Products are no longer available at the time of the Order on the Website, the Seller may not be able to fulfil the Order submitted by the Customer. The Seller cannot be held liable in the event of a Product being unavailable on the Website. 
  7. If the Products on the Website are no longer available at the time the Order is received by the Seller, the latter will inform the Customer promptly. The Seller will refund any amounts already paid by the Customer for such Products without undue delay.
  8. The prices of the Products indicated on the Website are expressed in Euro and include VAT unless otherwise indicated. The Customer is also responsible for any customs duties or taxes required by the country of destination. The Seller reserves the right to change prices at its discretion and without prior notice. 
  9. In the event of price reductions, such reductions will be indicated on the Website next to the original price of the Product and in any case in accordance with the procedures laid down in the implementing rules of Directive (EU) 2019/2161 and subsequent amendments. Please carefully check the final sale price before submitting your order.

4. PAYMENTS

  1. Payment for the Products and the related shipping and delivery costs must be made using one of the payment methods indicated in the relevant sections of the Website and on the order page.
  2. In the case of payment by credit/debit card, all details (such as card number or expiry date) will be forwarded via encrypted protocol to the remote electronic payment service provider, without third parties having access to them in any way. This information will be used by the Seller exclusively to complete the purchase process or to issue refunds in the event of returns, in accordance with the Customer’s right of return, or to report cases of fraud to the authorities. The price for the purchase of the Products and the corresponding shipping and delivery costs will be charged to the payment method chosen by the Customer when placing the Order.
  3. In the case of payment by credit/debit card, the Customer guarantees that they are the holder of the card used for the purchase and that all the data relating to it is correct. The Customer’s credit card will be charged after the credit card details have been verified and after authorization to charge the card has been received from the credit card issuer and the availability of the Products has been confirmed by the Seller.

5. SHIPPING AND DELIVERY OF PRODUCTS

  1. The Customer may choose to receive the Products purchased by shipping to the address indicated on the Order form in the country selected during the purchase process from among those listed in the “Delivery” section. Orders placed from countries where delivery is not available and not included in the list will not be accepted by the Seller and the Customer will not be able to proceed with the Order form.
  2. The delivery times indicated at checkout are approximate and may vary for reasons beyond the Seller’s control. 
  3. Shipping is free for purchases equal to or greater than Euro 350,00 (three hundred and fifty/00). For purchases below this amount, shipping costs are charged to the Customer and are calculated at checkout. Shipping costs depend on the destination and the size and weight of the Product. 
  4. Upon shipment of the Products, the Customer will receive a confirmation email with the tracking number and a link to monitor the status of the shipment. 
  5. Delivery of the Product shall be deemed to have been made upon receipt of the Product at the delivery address. 
  6. Upon delivery, the Customer (or their representative) must: (i) check that the number of packages delivered corresponds to that indicated on the delivery note; (ii) check that the packaging and seals are intact, undamaged, not wet and not altered in any way; (iii) sign the delivery document; and (iv) if requested by the courier, show proof of identity. Any damage to the packaging and/or Products or any discrepancy in the number of packages or indications must be immediately reported in writing on the courier’s delivery note. Where permitted by applicable law, once the courier’s document has been signed without the Customer raising any objections, the Customer may not raise any objections regarding the external characteristics of the package delivered; it is understood that the Customer may raise objections at a later date, in accordance with the provisions of Article 7 below, where such objections relate to the Products.
  7. The Seller shall send the Customer an e-mail confirming that the Products have been shipped and a second e-mail confirming that they have been delivered.

     

6. RIGHT OF WITHDRAWAL 

  1. The Customer has the right to withdraw from the contract with the Seller in relation to the Products purchased on the Website, without incurring any penalty and without specifying the reason, by informing the Seller in writing.
  2. In order to exercise the right to withdraw from the contract, the Customer must inform the Seller in writing within 14 (fourteen) calendar days from the day of receipt of the Products (in the case of multiple goods purchased and shipped separately, the days will start from the receipt of the last shipment). 
  3. In this case, the Customer will receive a refund for the price of the Products.
  4. Further information on our returns policy is available in the section of the Website Returns Policy.
  5. If the Customer decides to withdraw from the contract, they must return the Products to the Seller within 14 calendar days from the date of notification to the Seller of their intention to withdraw from the purchase contract. The Products must be returned in the same condition in which they were received. 
  6. Once the Products have been received, the Seller will verify that all the conditions set out in Article 6.7 below have been met and will inform the Customer by e-mail of the acceptance of the return.
  7. To return the Products:
  • The Customer must inform us in writing within 14 calendar days from the date of receipt of the Products (i) by completing and sending an e-mail to studio@emanuelepantanelladesign.com specifying the order number and the reason for the return or, alternatively, (ii) by following the instructions contained in the Return Policy and completing the online form independently
  • the products must be returned new, undamaged, and in perfect condition; 
  • the products must be returned in their original packaging;
  • the products must be returned to the Seller within fourteen (14) calendar days from the date of notification of your intention to withdraw from the purchase contract.
  1. If the Customer withdraws from the contract legitimately in accordance with the provisions of this article, the Seller will proceed with the refund without delay and, in any case, within 5-14 calendar days from the day on which our warehouse receives and verifies the returned products.
  2. The Customer has the right to return the Products to the Seller by:
  • the courier indicated by the Seller, using the prepaid return label attached to the original order; or
  • by securely packaging the relevant Products and sending them to the Seller, under the Customer's sole responsibility, using a different carrier or other postal delivery method, using the return number provided after completing the online return form. 
  1. It is hereby specified that the right of withdrawal referred to in this Article 6 shall not apply in the event of the purchase of Products made according to the Customer’s specifications or clearly personalised. 
  2. Due to their unique nature, the right of withdrawal referred to in this Article shall not apply to unique or archive items; such items are clearly identified as such on the Website. 
  3. The Seller reserves the right to refuse the return of Products that are damaged or in a condition that clearly indicates that they have been used for purposes other than those strictly necessary for the Customer to verify their nature, characteristics and functioning.
  4. In any event, the Customer shall be liable for any diminished value of the Products. The Seller reserves the right, at its sole discretion, to take legal action against the Customer in order to ascertain such reduction in value and, alternatively, in the event that the return is not refused, to withhold from the refund due to the Customer an amount corresponding to the damage caused to the returned Product.

7. LACK OF CONFORMITY AND LEGAL WARRANTY

  1. In the event of manufacturing defects or lack of conformity (“Lack of Conformity”), the Customer shall be entitled to have the Product brought into conformity, at his/her choice, by means of repair (where possible) or replacement, free of charge. Where such remedies are objectively impossible or disproportionately burdensome, the Customer shall be entitled to request an appropriate price reduction or termination of the contract and the consequent refund of the price paid. 
  2. The warranty for Lack of Conformity shall not apply in the event of natural variations in the materials used (wood and leather), which are to be considered intrinsic characteristics of handcrafted products. 
  3. If the Customer returns a Product due to a Lack of Conformity and requests a refund of the price, the Seller shall also reimburse the delivery costs paid at the time of purchase, in addition to the price of the Product.
  4. It is understood that the Customer shall forfeit the right to exercise the warranty for Lack of Conformity if he/she fails to notify the Seller of such defect within 2 (two) months from the date on which the defect was discovered. In any event, the Seller shall be liable only for lack of conformity that becomes apparent within 24 (twenty-four) months from delivery of the Product. Any action aimed at asserting such defects shall be time-barred after 26 (twenty-six) months from delivery of the Product. 
  5. The Customer shall be required to take reasonable care of the Products while they are in his/her possession, even where a Lack of Conformity exists, so as to allow the Seller to carry out the necessary inspections.
  6. In order to return Products affected by a Lack of Conformity:
  • the Customer shall send an email to studio@emanuelepantanelladesign.com as soon as possible and, in any event, no later than 26 months from delivery of the Product. The Customer shall retain proof of having notified the Lack of Conformity;
  • the Products must be returned with their original packaging, where possible, or otherwise with suitable packaging;
  • the Products must be returned to the Seller as soon as possible and, in any event, within fourteen (14) calendar days from the date on which the Seller was notified of the Lack of Conformity.
  1. The Seller shall examine all Products returned as damaged or defective and shall inform the Customer by email of the acceptance of the return request as soon as practicable and within a reasonable period of time. Where the Customer requests a refund of the price (or where repair or replacement of the Product is not possible), the Seller shall issue the refund due as soon as possible and, in any event, within fourteen (14) days from the email confirmation that the return has been accepted by the Seller. The Seller shall refund the full price of the Product, including the delivery costs incurred to ship the item to the Customer and the costs borne by the Customer to return the item to the Seller. 
  2. Where the Seller finds no Lack of Conformity in the Products, or where the Seller has reason to believe that the Products have been damaged due to improper use, the Customer shall be informed that the return cannot be accepted and may choose to have the Products returned to him/her. In such case, no refund shall be due. Should the Customer refuse redelivery, the Seller reserves the right to retain the Products and the purchase price and to recover from the Customer any costs and expenses incurred by the Seller.
  3. Refunds for returns due to a Lack of Conformity shall be made using the same payment method used for the purchase.

8. PERSONAL DATA

  1. The Customer may find information on the processing of personal data by consulting the Privacy Policy and the Cookie Policy.

9. SELLER’S RESPONSABILITY

  1. Except in cases of willful misconduct or gross negligence, the Seller shall not be liable to the Customer for any indirect or consequential damages that may arise from the purchase of Products offered for sale on the Website.

10. PRODUCT AUTHENTICITY AND INTELLECTUAL PROPERTY RIGHTS

  1. The “Emanuele Pantanella Design” trademark, figurative and/or shape trademarks, and, more generally, all trademarks, logos, images and illustrations, as well as all intellectual property rights relating to the Products, are and shall remain the exclusive property of the Seller. Any reproduction, modification, alteration or use of such trademarks, logos, images and illustrations, for any reason and on any medium, is strictly prohibited. 

11. GOVERNING LAW AND DISPUTE RESOLUTION

  1. These Terms of Sale shall be governed by Italian law.
  2. For disputes with Customers qualifying as consumers, mandatory territorial jurisdiction shall lie with the court of the place of residence or domicile of the consumer, pursuant to Article 66-bis of the Italian Consumer Code.
  3. The Customer may also make use of alternative dispute resolution (ADR) mechanisms provided for under Legislative Decree No. 130/2015 by applying to one of the bodies listed in the official register held by the Ministry of Enterprises and Made in Italy. It is understood that the Seller does not assume any obligation to participate in such procedures.
  4. Where the Customer acts in the course of a business or professional activity (and therefore not as a consumer), exclusive jurisdiction shall lie with the Court of Rome.

12. AMENDMENTS AND UPDATES

  1. These Terms of Sale may be amended from time to time and without prior notice, including as a result of the introduction of new laws and regulations or for other reasons, at our sole discretion. The updated Terms of Sale shall become effective as of their publication on the Website and upon notification by email to all users who have provided their email address. By continuing to browse and purchase on the Website, the Customer agrees to be bound by such updated terms. In any event, the updated terms shall not apply to Orders already submitted by the Customer.


Rome, February 2026
Iulia Domna S.r.l.